Shipping & Returns
When will my order ship?
An online order is processed once payment has been accepted by Daughters of Witches. Depending on which item you’ve ordered your order should be shipped between 2-7 working days (with the exception of the products from the Anka Krystyniak collection, which may take up to 14 working days to be shipped). We ship on Tuesdays and Fridays of each week. You’ll get a shipment notification email with a tracking number as soon as your package ships. Delivery time is on average 2-10 days (depending on where you live).
We apologize for the time your order may take to arrive, and thank you for your patience and understanding. We are still a small business and are trying to improve, so if you have issues, please email us and we will try to help you and find a solution.
IMPORTANT: Please note that Daughters of Witches is not responsible for the delivery of your packages: we work with the Post, and once orders are shipped, we do not have control over how fast your orders will get to you. This is entirely dependent on the postal services. If an order is sent back to us by the postal services because of a missed delivery, Daughters of Witches will not cover the costs of shipping the order back to the customer.
Can I track my shipment ?
Yes, you can. Once your order is shipped, we will send you a tracking number. The exception is for the Little Woman Goods stickers and the Mary Zaleska cards which won't be shipped with a tracking number.
Important note concerning shipments to the USA: our products (with a few exceptions) ship from Europe. The USA postal service does not allow the tracking of European tracking numbers. This means that once your order arrives in the USA, you won't be able to track it.
Why did I receive my order in different parts?
Some of our products are made-to-order, while others come straight from our office and are already made. We’re trying to grow, but for now, this is how we work. Thank you for your understanding!
Do you ship internationally?
For the time being, we only ship within Europe (Turkey, Israel & Russia included) and the United States of America and Canada (with the exception of the Kimothy Joy, Little Woman Goods and Blingistan collections). We are working on expanding as soon as we can!
How do returns work?
Once your order has been delivered, we accept returns within 15 days. Please write to us at firstname.lastname@example.org.
All costs for returns are charged to the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the return request is refused by Daughters of Witches, it will then be returned to the customer with no charge and they will receive no refund or exchange.