Shipping & Returns
When will my order ship?
An online order is processed once payment has been accepted by Daughters of Witches. Depending on which item you’ve ordered, it should either ship in 1-2 days or in the case of our made-to-order items, 2-7 days. The reason for this is that some of our items are ready to be shipped, while others are made-to-order. You’ll get a shipment notification email with a tracking number as soon as your package ships. Delivery time is on average 2-10 days (depending on where you live).
We apologize for the time your order may take to arrive, and thank you for your patience and understanding. We are still a small business and are trying to improve, so if you have issues, please email us and we will try to help you and find a solution.
Can I track my shipment ?
Yes, you can. Once your order is shipped, we will send you a tracking number.
Why did I receive my order in different parts?
Some of our products are made-to-order, while others come straight from our office and are already made. We’re trying to grow, but for now, this is how we work. Thank you for your understanding!
Do you ship internationally?
For the time being, we only ship within Europe (Turkey, Israel & Russia included). We are working on expanding as soon as we can!
How do returns work?
Once your order has been delivered, we accept returns within 15 days. Please write to us at firstname.lastname@example.org.
All costs for returns are charged to the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the return request is refused by Daughters of Witches, it will then be returned to the customer with no charge and they will receive no refund or exchange.